FAQ

Which protocols may I use to connect to monkeyVPN? Does protocols like OpenVPN or SSL connections work?
Currently we only offer connections using the PPTP protocol. However, we are looking into offering additional protocols in the future.
Mon, 19 Jan, 2015 at 5:30 PM
What should I do if I can't access some websites from my Apple computer? (Mac OS X 10.4.8)
In order to fix this issue you have to change the MTU size for your network card. Do that by following the guide below: Open System Preferences. Cl...
Mon, 19 Jan, 2015 at 5:30 PM
What do I have to do to make monkeyVPN work when using ZoneAlarm Security Suite?
Follow the guide below: Open the ZoneAlarm Security Suite panel and choose Firewall -> Zones. Click Add -> Host/Site (at the bottom right) ...
Mon, 19 Jan, 2015 at 5:31 PM
How do I make monkeyVPN over the PPTP protocol work using a router?
The router must support PPTP pass through. If it has a built-in firewall it has to have port 1723 open. It also has to support protocol 47.
Mon, 19 Jan, 2015 at 5:31 PM
Do you have an SMTP-server that I can use since my own SMTP-server doesn't work using monkeyVPN?
No, at the moment we can't offer any SMTP-server. This means that you'll have to disconnect the monkeyVPN service in order to send e-mail from you...
Mon, 19 Jan, 2015 at 5:31 PM
What do I do if I get error messages "Error 619 or "Error 645" when I try to connect?
Microsoft has got a guide to why the error occures and how to solve it on their website;http://support.microsoft.com/kb/314485/
Mon, 19 Jan, 2015 at 5:31 PM
What do I do if I get error messages "Error 628" or "Error 781" when I try to connect?
This issue may occur if you are using a Linksys BEFSR41 router. For more information please visithttp://support.microsoft.com/kb/329858/en-us
Mon, 19 Jan, 2015 at 5:31 PM
What do I do if I get error messages "Error 781" or "Error 792" when I try to connect?
For information about the problem and on how to solve it please visithttp://support.microsoft.com/kb/247231/en-us
Mon, 19 Jan, 2015 at 5:32 PM
What do I do if I get error message "Error 720" when I try to connect?
This behavior can occur if your computer and the RAS server (Remote Access Server) do not have a protocol in common. For more information please visit http:...
Mon, 19 Jan, 2015 at 5:32 PM
What do I do if I get error message "Error 733" when I try to connect?
For information about the problem and on how to solve it please visithttp://support.microsoft.com/kb/244603/en-us
Mon, 19 Jan, 2015 at 5:32 PM